FAQ

1. Do you have the software to read the files I send you?

1. Yes, we can read virtually all file types, see ‘Files we Transcribe’ for more information.

2. How do I know how much my document will cost?

2. Our rates are competitive, see ‘Our Rates’ for more information.

If you would like us to give you an exact cost for your work simply drop your audio or scanned file into our FTP using the link on our ‘Upload your Files’ page and type ‘Price request’ in the comments box.

If you would like us to provide you with a cost for general Typing/ Admin/ PA Service, please call to discuss your requirements.

3. Our documents contain valuable commercial information and are highly confidential, how will you keep them safe?

3. Sensitive files are transferred via our FTP which uses military grade 128-bit SSL encryption security.

See https://www.sendthisfile.com/features/secure/index.jsp for more details.

We take this very seriously, please also see our ‘Confidentiality’ page for more information.

4. I can see by your résumé that you are an experienced legal secretary and PA.  Will you be typing my documents?

4. Yes, I outsource documents very rarely and when I do it’s to people I know and trust.  No document leaves the office without me proofreading it first.

5. It’s very important that my documents are professionally presented with no spelling or grammatical errors, do you proofread?

5. Yes, the quality of our documents is very important to me personally.  All our documents are carefully proofread prior to sending them to our clients.